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5 Benefits of Managed IT Support for the Small to Mid-sized Business

Let’s face it.  While computer technologies have simplified our lives and streamlined our businesses, the systems themselves can be a challenge.  There’s a lot that can go wrong – security, the network, systems updates, hardware, software, etc.

The challenge is particularly acute for the small to mid-sized business, which doesn’t have the resources or a team of IT specialists to deal with every problem that arises.  More frequently, when the system goes down, a call goes out to an outside repair tech, who may or may not be able to get to your problem right away…  If he has the technical chops to solve it at all.

Managed IT support, otherwise known as managed services, can present a nimble solution for the small to mid-sized business owner.  With managed services, your business gets 24/7 remote monitoring of your systems, and a team of technical support on call should things go awry.

Below are five of the benefits of managed IT support:

  • It’s cheaper.  A small, understaffed IT department can often be more of a cost and burden than it’s worth.  With managed IT support, you have a team of experts at your beck and call, without the expense of full-time salaries and benefits.
  • It’s a predictable, monthly cost.  No more unplanned repair bills.  You pay for outcomes, i.e. a smoothly functioning system, rather than labor inputs – time spent on repairs.
  • It’s scalable, based on business demand, freeing you from staffing, bandwidth, power and space constraints.
  • It manages the evolving complexities of technology.  Managed IT provides you with a team of experts in multiple knowledge areas, enabling you to access the latest IT solutions at a cost you can afford.
  • Managed service providers monitor your systems 24×7, watching for alerts and making fixes remotely, often before a problem arises.  This reduces your risk, and gives you a more reliable IT infrastructure.

Managed IT is a cost-effective way to keep your business systems running smoothly.   And look for our other posts, where we discuss what to look for in a managed services partner.

– James Merritt, Sales Manager, Boise, ID