Serving Minnesota, North Dakota, Idaho, California, Michigan and New Jersey Client Resources Help Desk

With over 30 years of experience providing customized business technology solutions, Corporate Technologies Grand Rapids has the expertise needed to meet their customers’ IT requirements in a rapidly changing industry. We concentrate on developing partnerships with our customers, providing secure data center management servicesonsite staffingmanaged IT servicesvoice and data solutions,virtualization and cloud solutions. As a Microsoft Certified Partner for Learning Solutions, Corporate Technologies provides application and technical training offering a variety of Microsoft, Cisco and VMware courses.

Upcoming Events:

Sep
22
Mon
AUCCE 1: Administering Unified Contact Center Enterprise Part 1 v10 @ CT Grand Rapids
Sep 22 @ 10:00 am – Sep 26 @ 6:00 pm

Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE Part 1) is a 5 day instructor-led course developed by Sunset Learning Institute intended for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment.
AUCCE Part 1 course gives the learner an understanding of the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution. This course also serves as a good stepping-stone for the corresponding Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) course, and should be considered as a prerequisite before taking Part 2. This course is also a good companion course to the DUCCE course, which covers more detail on the installation/maintenance of the UCCE solution.
The overall goal of this course is to build an effective administrator of the solution by exposing the technical requirements of the solution and utilizing the solution tools for effective operation. The learner will be exposed to CCE (ICM) and VXML scripting in this course to ensure basic competence with the solution. For advanced scripting topics, refer to the AUCCE Part 2 or the CVPD course

Course Inquiry

Sep
24
Wed
Simplify I.T. – Small Business Technology Solutions Webinar
Sep 24 @ 12:00 pm – 12:15 pm

Learn in 15 minutes how other small businesses are:

  • Leveraging the Cloud
  • Protecting their Data
  • Managing their IT Expenses

Hear how over 1,000 of our clients are utilizing these services now. Join us for a brief 15 minute webinar where our experts will offer advice on how to simplify I.T.

Who Should Attend:

  • Business Owners
  • Technology Decision Makers
  • Office Manager

Register Now! Go to https://www1.gotomeeting.com/register/823078512 to receive webinar login information. View the invitation online at www.gocorptech.com/evite/ta.

Sep
29
Mon
AUCCE 2: Administering Unified Contact Center Enterprise Part 1 v10 @ CT Grand Rapids
Sep 29 @ 10:00 am – Oct 3 @ 6:00 pm

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is an Advanced 5 day instructor-led course developed by Sunset Learning Institute for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment.
This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The AUCCE Part 1 course or equivalent prior experience is a prerequisite for attending this course. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.
DUCCE:

Course Inquiry

1595 Galbraith Ave.
Grand Rapids, MI 49546
616-575-8500