Having trouble viewing this email? Click this link.
.

Small college uses wireless network, VoIP phones to continue changing lives

Why wouldn't you outsource your
I.T. Help Desk?

Your entire organization could be running Windows 7. Faster.

CPR Learning Center Specials

Upcoming Events:
ITMA May Monthly Meeting
Exchange 2010 First Look Clinics
Kalamazoo Chamber 2010 Business Expo
Lean I.T. - Manage Services Webinar

Phone Numbers:

Grand Rapids:
616.575.8500

Kalamazoo:
269.375.9094

www.cprgr.com

.

.

.


Cisco Case Study: Small college uses wireless network,
VoIP phones to continue changing lives

Situation
Lake Region State College is a two-year community college serving approximately 1,700 students in Devils Lake, Grand Forks Air Force Base, online and through other delivery methods. Moving to a campus-wide wireless network was something that had been on the mind of Lake Region State College CIO Toofawn Simhai for some time. But concerns about speed and security, as well as sparse use of laptops by students, kept it from becoming an urgent project.

That changed in the spring of 2009, when the confluence of several events – including the proven stability of the 802.11n-standard – created an opportunity to not only add wireless capabilities but also set the school at the forefront of technology in North Dakota higher education.

“Going wireless wasn’t something we had to do, so I wanted to wait until we could do it right,” Simhai says. “In 2009, the quality of service was there, the security and encryption were there, and the cost came down considerably.”

As word of the impending move spread, Simhai was also asked to look into changing the campus phone system from an aging PBX to a Voice over IP (VoIP) system that would tie Lake Region State College to its center at Grand Forks Air Force Base.

“The old phone system was expensive and hard to work with from a technical standpoint,” Simhai says. “Whenever we wanted to move a phone, someone from our supplier would have to drive 100 miles each way from East Grand Forks just for that. We didn’t have many of the features users expect, such as caller ID, either. We wanted to do better.”

Solution
With only a two-week window to implement both systems, and knowing her small internal staff didn’t have the resources to take on these two large projects on top of their other duties, Simhai turned to Corporate Technologies, a Cisco Premier Certified partner. Corporate Technologies has worked with Simhai for years on a variety of installations and has become her first choice for major upgrades.

Corporate Technologies started by performing a site survey, then recommended upgrading to a Cisco 10GB network with 21 wireless access points and replacing analog phones with a Cisco unified communications system. All 112 residence hall rooms would receive Cisco IP phones, 128 phones would be given to staff and faculty, and 12 wireless phones would be given to maintenance and other key staff.


Results
Find out how the Cisco UC solution has made a difference for Lake Region State College. Click the button to the right for the full case study.

Why Wouldn’t You Outsource Your
I.T. Helpdesk?

by Sean Desvousges, Sales Manager
Corporate Technologie's Minneapolis office

Most IT Directors, CIOs, and business owners arrange their IT function like this:  1) the CIO does long-range planning, overall management, and project design;  2) the network admin manages the network;  and 3) the helpdesk handles printing, email, and passwords, etc. issues.  The former tasks are high-level and business-specific.  The latter tasks tend to be routine, and time consuming.

The HELPDESK PROBLEM in most medium-sized businesses is  1) demand for helpdesk help is unpredictable sometimes half the company needs help at the same time, while at other times there’s insufficient work for a full-time employee.   2) Involving the CIO or network admin in helpdesk work is an inefficient use of valuable resources.

The obvious answer is to outsource your helpdesk function to a reliable, cost-effective third party, thoroughly versed in common user issues.  A large helpdesk provider has many helpdesk technicians with considering depth and breadth of expertise.  Economies of scale mean they have the resources to train in many areas, offer backup support among technicians, and be more up-to-date.  Unlike having a few in-house helpdesk employees, a large helpdesk provider will never be out sick, go on vacation, or be overwhelmed by high call volumes.  Nor will losing an employee through normal turnover be catastrophic.  An outsourced helpdesk is the right answer for many progressive CIOs.

For more information Corporate Technologies' Help Desk services, click here or call your Account Manager.


Your entire organization could be running Windows 7. Faster.

Now that it’s time to migrate to Windows® 7, it’s time to make the move to Citrix XenDesktop,™ the leading desktop virtualization solution. Get out of the costly desktop refresh cycle and deliver Windows 7 desktops and applications on demand today. XenDesktop also allows you to leverage existing hardware and infrastructure, which translates to monumental savings in time and money.

A Painless Migration to Windows 7. That’s Perk #1
Citrix XenDesktop™ gets your company to Windows® 7 faster at far less cost. Centralize the control of desktops and apps in the datacenter and roll out updates instantly across the enterprise. Desktop virtualization even allows existing hardware to run the newest OS versions and applications. It also helps you get out of the costly desktop refresh cycle and makes it easier to keep your entire enterprise up-to-date.


XenDesktop offers immediate benefits:
Enable a fast and smooth migration, with instant desktop rollouts.
Simplify ongoing desktop management and updates.
Leverage existing hardware and infrastructure.
Slash overall migration costs.


Don’t miss this window of opportunity. See how easy it is to transform your business through desktop virtualization. CPR’s VDI experts can help you get started. Contact us today or call (800)680-8415.


Special Training Offers

Learning Center Classes


.
For the most up to date list of upcoming events, seminars and webinars, visit our Events page on our website at http://www.gocorptech.com/IT-consultants-seminars.php
ITMA May Meeting - Strategic I.T. Sourcing: National Trends from Gartner Group, Case Study & I.T. Leader Panel
Thursday, May 13, 2010.8:00am – 12:00pm
Location: CPR's offices, Grand Rapids, MI

ITMA's May meeting will explore Strategic I.T. Sourcing. Richard Matlus, Research Vice President from Gartner Group will present an overview on how nationally and globally companies are moving towards strategic sourcing. ITMA members will provide local insight and experiences. Tim Dechant, Director of Technology from W.K. Kellogg Foundation will provide a case study on how they have utilized strategic sourcing for 15+ years and how it has evolved to include cloud computing and virtualization.  IT Leaders: Bob Krestakos, CIO of Steelcase and Barb Hiemstra, Deputy Director for Technology from Kent County will share their perspective from medium and enterprise organizations.

Collectively, we will cover the key drivers for implementing strategic sourcing, the elements of successful practice, the critical criteria for making strategic sourcing decisions, and the different sourcing approaches to consider.

An Example of Strategic Sourcing topics covered will include:

ITMA meeting

Infrastructure & Applications

Key Management Considerations and Issues

Sourcing Models

  - Internal
  - Managed Services
  - Cloud
  - Hosted
itma guest

Exchange 2010 First Look Clinic
Tuesday, May 18, 2010. 9:00am – 11:00am
Location: CPR's offices, Grand Rapids, MI 
and
Thursday, June 3, 2010. 2:00pm – 4:00pm

Location: CPR's offices, Grand Rapids, MI

CPR is offering a Free Clinic for Exchange Server 2010. This clinic describes some of the significant enhancements provided in Exchange Server 2010. It provides an overall description of the most important design priorities for Exchange 2010, additional details on the enhancements that the users and administrators will experience. This clinic also provides an overview of the process for upgrading from previous versions of Exchange Server to Exchange Server 2010.

May 18th session:
register
June 3rd session:
register

Kalamazoo Chamber 2010 Business Expo
Wednesday, May 26, 2010. 12:00pm – 7:00pm
Location: Radisson Plaza Hotel, Kalamazoo, MI

Join the Chamber's second largest event attended by well over 1,600 visitors comprising of decisions makers, buyers and influencers. Click on the image to register for free ticket and print out.

 


Lean I.T. - Managed Services Webinar
Thursday, June 3, 2010.12:00pm – 12:30pm Eastern Time

What if...

You could have unlimited access to a technology help desk, staffed by certified engineers.

You had a team of onsite engineers were at your disposal for setting up new users, or fixing system or network issues.

Your network was being monitored, maintained and updated while you slept.

You received more and paid less than you are for your IT support today     


Enough with the ”What If’s”— Learn how it can be done!
This 30-minute webinar will demystify technology support and provide a clear vision how lean businesses are managing and maintaining their technology while focusing on growing their businesses.

webinar register



CPR Contact Information