| Desktop Plans |
|
Support |
| Unlimited Help Desk Tier 1 Phone
Support (8am-5pm) (1) |
| Onsite Engineer and Tier 2 Support Hours Per Server (2) |
Emergency After Hours Phone Support (Available with premium service)
(5pm-8am M-F, Sat/Sun) |
| 24/7 Desktop Alert and Performance Monitoring |
|
Maintenance |
| File and Folder Permission Changes |
| Password Administration |
| Software Installation and Removal |
| Desktop Optimization & Management |
| Spyware and Adware Removal |
| Client Antivirus Software Management & Update |
| Microsoft Critical Patch Updates |
| Client Email Configurations |
| Printer Configuration |
| Additonal Services |
| Assigned Account Manager |
| IT Advising & Technology Recommendations |
| Unlimited Purchasing Support |
| |
| To discover how you can optimize your desktop
infrastructure,
contact us for a consultation. |
| |
| (1) Phone support
is limited to technicians' ability to resolve the
problem remotely. In some cases, an onsite visit is
necessary. Corporate Technologies reserves the
right to make this determination at its sole
discretion. |
| (2) A fixed monthly
amount of onsite and Tier 2 support is included in each plan.
Hours exceeding the fixed amount will be billed at
the applicable rate. |
