| Network Plans |
| Support |
| Unlimited Help Desk Tier 1 Phone Support (8am-5pm) (1) |
| Onsite Engineer and Tier 2 Support Hours Per Device (2) |
Emergency After Hours Support (Available with premium service)
(5pm-8am M-F, Sat/Sun) |
| 24/7 Uptime Monitoring |
|
Maintenance |
| Firmware Updates |
|
Network Management |
| Router Management |
| ISP Management |
| Circuit Management |
| Firewall Management |
| VPN Management |
| Additional Services |
| Assigned Account Manager |
| IT Advising & Technology Recommendations |
| Unlimited Purchasing Support |
| |
| To discover how you can optimize your network
infrastructure,
contact us for a consultation. |
| |
| (1) Phone support is limited to technicians' ability to resolve the problem remotely. In some cases, an onsite visit is necessary. Corporate Technologies reserves the right to make this determination at its sole discretion. |
| (2) A fixed monthly amount of onsite support is included in each plan. Hours exceeding the fixed amount will be billed at the applicable rate. |
