| Server Plans |
|
Support |
| Unlimited Help Desk Tier 1 Phone
Support (8am-5pm) (1) |
| Onsite Engineer and Tier 2 Support Hours Per Server (2) |
| 24/7 Server Alert and Performance
Monitoring |
Emergency After Hours Phone
Support (Available with premium service)
(5pm-8am M-F, Sat/Sun) |
|
Remote Maintenance |
| Critical Patch Management |
| Trend and Performance Analysis |
| Event Log Monitoring and Maintenance |
| Log File Maintenance |
| Drive Space Monitoring |
| Cache Removal |
|
Security |
| User Account Administration |
| File Sharing Permission
Administration |
| Security and Policy Enforcement |
| Virus Definition and Prevention |
| Additional Services |
| Assigned Account Manager |
| IT Advising & Technology Recommendations |
| Unlimited Purchasing Support |
|
Server Applications (Additional Fees
Apply) |
| Microsoft Exchange Maintenance
& Administration |
| Backup Software Monitoring &
Administration |
| Major Database Monitoring & Maintenance |
| |
| To discover how you can optimize your server
infrastructure,
contact us for a consultation. |
| |
| (1) Phone support
is limited to technicians' ability to resolve the
problem remotely. In some cases, an onsite visit is
necessary. Corporate Technologies reserves the
right to make this determination at its sole
discretion. |
| (2) A fixed monthly
amount of onsite support is included in each plan.
Hours exceeding the fixed amount will be billed at
the applicable rate. |
