Everything an IT department does, as one monthly service
Dedicated teams for monitoring, help desk, on-site engineering and projects, plus an account manager who owns your roadmap. No one wears every hat.
How it starts
No pitch on the first call. We look at what you have, tell you what it covers and what it does not, and price the plan that fits, per user.
60-day money-back guarantee on Help Desk Connect, Technology Advantage and Total Advantage.
- A 20-minute callYour current setup, endpoints, what breaks, what keeps you up at night.
- An assessment and a proposalWe check what the current setup covers on security and compliance and price the package that fits. Installation fee and any equipment mark-up are on the proposal, not a surprise later.
- Onboarding in weeks, not monthsDocumentation, monitoring, security stack and help desk go live; your account manager runs the roadmap from day one.
- 45yrsManaged IT since 1981, founded in Fargo, North Dakota.
- 21Locations. Engineers drive to you when on-site resources are required.
- 2,000+Small and mid-sized businesses, many with us for a decade or more.
- 67secAverage time for a live US-based service specialist to answer the phone, 24/7/365.
- 4.7/5Google rating across 679 reviews of our 21 local offices.
What clients say when nobody is selling
4.7Average Google rating across 679 public reviews of our 21 local offices.
Read the reviews on GoogleJust switched our whole company to their managed IT services. Uptime is solid now. 24/7 monitoring keeps things running. The security setup they did is way better than what we had.
We were looking for someone to take ownership of the everyday IT stuff, and they have done exactly that. A great fit for our Minneapolis office.
Our network had become unpredictable, especially during busy hours. They helped our Indiana office get things stable again. The difference was noticeable pretty quickly.
Why businesses switch to us
Usually after one person wearing every hat, or a provider that never shows up.
Dedicated teams, not one technician
Monitoring, help desk, field engineering, cloud, projects and a named account manager. When someone is out sick, nothing stops.
Local engineers who come on site
Remote resolution is fastest for most issues. When on-site resources are required, an engineer drives from the nearest of our 21 offices.
A guarantee you can hold us to
60 days, money back, on our three core plans. Evaluate us against the criteria you set before you commit for the long term.
IT built for how your industry works
Compliance, the software you run and the data you protect are different in a law firm and a manufacturing plant. Each page below covers the rules, the systems and the risks specific to your sector.
Not on the list? Most of our 2,000 clients are in professional services, construction, logistics and local government. The plans are the same; the compliance work changes.
- Compliance calendar owned by your account manager
- Industry checklists, free, on every industry page
- Engineers who already support firms like yours
Not ready to talk? Start with the checklist most of our clients used before they called: how to evaluate an MSP, in 20 minutes.
Get the checklistQuestions we get on the first call
Straight answers on cost, size, on-site work and what happens if it does not work out.
Something else? 1-866-363-4628
Prefer to read first? The checklist most of our clients used before they called: how to evaluate an MSP, in 20 minutes.
Get the checklistWe already have an IT person. Why would we need you?
Most of our best clients started with internal IT. We work alongside your person as a co-managed team: we carry the 24/7 monitoring, the after-hours and weekend load, the security stack and the roadmap, and they keep the parts they know best. A 20-minute assessment shows whether the current setup covers everything, especially on security and compliance.
Are we too small for managed IT?
Companies with 10 to 50 people are the primary target for attackers, because they assume no one is watching. Our plans are priced per user, so a 12-person firm pays for 12 users, not for an enterprise contract.
What does it cost?
There are three managed IT plans, billed per user per month: Help Desk Connect, Technology Advantage and Total Advantage. Secure Advantage (cybersecurity) and Cloud Advantage (managed cloud) can be added to any plan or bought on their own. There is a one-time installation fee for onboarding your environment, and any equipment we supply is quoted separately with our mark-up shown on the proposal. The first meeting covers your current setup, endpoints and needs, and the proposal follows from that.
We had a bad experience with an MSP. What is different here?
Three things. Dedicated teams instead of one person wearing every hat: monitoring, help desk, field engineering, projects and a named account manager. Local engineers who come on site from one of 21 offices. And a 60-day money-back guarantee on Help Desk Connect, Technology Advantage and Total Advantage, so you can evaluate us against specific criteria before you commit.
How fast do you actually answer?
A live, US-based service specialist answers the phone in about a minute (1 minute 7 seconds on our latest scorecard), 24 hours a day, 365 days a year. Most issues are handled in that same session.
Do you come on site, or is everything remote?
Both. Remote resolution is fastest for most issues, and field engineers come on site from the nearest of our 21 offices when on-site resources are required. Your account manager runs quarterly business reviews, a technology roadmap and monthly reports.
Talk to a person in your state. A live service specialist answers in about a minute, and your local office is one of 21.
Book a 20-minute call1-866-363-4628
